Privacy Policy

In Digipeak Media’s (“the Company”) privacy policy we describe what data we collect, for what purpose, how you can control your own information, and how to contact us. This policy applies when you use apps, websites and services administered by the Company. The Company is the data controller and is responsible for processing in accordance with applicable legislation.

Summary of what happens during your visit

• Web activity storage: we track your web activity and may use it for marketing purposes.
• Personal data: we may collect personal data at specific times for marketing communication, product information and customer communication.
• Processing: we may process personal data by submitting it to integrated systems: Scale.gg (formerly Groove.cm), Zapier, Klyqq and our contact form backend.
• Storage: we may store personal data in our systems for market analysis.
• Profiling: we perform automatic profiling based on web activity, and your profile may be used for marketing purposes.

Personal data we collect

Digipeak Media primarily collects data directly from you. Examples are your name and contact details such as mobile phone number and email address. The Company may update your information from public registers, such as SPAR, if necessary to maintain accurate records.

Digipeak Media registers, or may register, your personal data when:

• You register for a service offered through one of Digipeak Media’s platforms.
• You enter your email address or mobile number on the website.
• You contact us via email, phone, our websites or social media.
• You sign up for the Company’s newsletter.
• You visit our websites and apps, including traffic data, location data, web logs and other communication data such as IP address, device type, operating system and browser type.

Consent-based collection

By filling in a consent form on the website (for example subscribing to a newsletter or taking part in an offer), you agree that your personal data (such as name, phone number and email address) may be used for marketing purposes for the service shown where you were asked to fill in your details.

We also collect your IP address, geographic location and interests in order to better tailor our marketing to you. When you visit our website you also consent to us placing first-party and third-party cookies on your device. These cookies follow your browsing behaviour in order to offer you marketing based on that behaviour.

How we use collected information

The Company processes personal data primarily for the purposes below, and for any additional purposes specified at the time of collection:

• To fulfil orders for services through one of our platforms.
• To provide good customer service, such as handling inquiries, correcting incorrect information or sending information you have requested, for example newsletters.
• To store and analyse order information as the basis for offers, discounts and marketing of both a general and a targeted nature.
• To administer customer profiles and conduct analyses and market research.
• For system administration and to produce aggregated statistics about user behaviour and patterns that do not identify any individual.
• To develop, deliver and improve our products and services through analysis of your behaviour on our websites and apps.
• For segmentation and profiling in order to develop targeted offers and services.
• To send you information and marketing via SMS, email, app, push or other digital channels such as social media while you have an active customer relationship with us.
• To contact you about other offers, promotions or services we believe may interest you. You can opt out of this marketing at any time.
• To provide relevant recommendations, offers and customised services based on what others with similar behaviour have been interested in.
• To make our website and apps more useful and to improve your experience by adapting the display to the device being used.
• To send important messages such as changes to our terms and policies.

Information that may be disclosed

We may share information with companies that process data on our behalf so that we can perform our services, for example analysis, distribution or other services needed to maintain and apply our terms of use and delivery conditions. All handling of personal data observes high security and confidentiality.

About cookies

When using our website and apps, personal data may be collected through cookies. Information about your use and which pages you visit is stored. This can be technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. Various technologies may be used to recognise you in order to learn more about our users, either directly or through third-party technology.

Cookies that may be used on this site: Google Analytics, Microsoft UET and Klyqq (first-party visitor id for affiliate attribution).

Legal basis, storage and deletion of personal data

Legal basis: we process your personal data on different legal grounds depending on the category of data. Primarily we process data as necessary to perform our agreements with you, to comply with our legal obligations, and on the basis of our legitimate interests. In some cases we may ask for your consent.

Storage: your personal data is stored only as long as necessary to fulfil the purposes for which it was collected or as required by contract or law. Generally we store your personal data for as long as you have an account with Digipeak Media. Data linked to your account is deleted when the account is deleted, unless it must be kept due to legal or contractual obligations.

Deletion: if you delete your account, your personal data is erased in accordance with Digipeak Media’s internal procedures and applicable legal requirements. If your account is deactivated due to inactivity, your data is deleted according to our retention policy. We may retain some information if required by law or as necessary to protect our legal rights, maintain accurate records, resolve disputes and enforce our agreements. Where information cannot be completely deleted for technical reasons, we put measures in place to prevent further processing or use.

Your rights and choices

You have the right to influence how Digipeak Media uses your personal data. You have the right to:

• Access: request information about the personal data we hold about you at any time.
• Rectification: request correction of incorrect personal data, including completing incomplete information.
• Erasure: request erasure of personal data processed by Digipeak Media at any time, except in certain situations such as ongoing customer service matters, an unsettled debt, completed purchases, or where the data is required to fulfil a legal obligation.
• Data portability: where we process your data by automated means based on consent or an agreement, receive a copy of the data you have submitted, or have it transferred to another party.
• Objection: object to direct marketing and profiling. You can opt out of direct marketing by following the instructions in each marketing email and in your account settings.
• Limitation: request that we limit the processing of your personal data under certain circumstances, for example while we verify the accuracy of data you have disputed.
• Complaint: contact us or file a complaint with the data protection authority if you are unsatisfied with how we have processed your personal data.

To exercise your rights, use the contact form. Exercising these rights is subject to certain requirements under applicable law, and we may ask for additional information to confirm your identity.

Links to other websites

Our website may contain links to websites that are not operated by us. If you click a third-party link you will be directed to that party’s website. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services. Our inclusion of a link does not imply endorsement of its content or privacy practices.

How to contact us

If you have any questions about our practices or this privacy policy, or if you feel we are not abiding by it, please reach us through the contact form. Your requests will be dealt with promptly and professionally.